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26-Jul-2017 16:40 by 6 Comments

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We managed to catch up with Daniel and chat with him about life at Pow Toon and customer support. I’m basically responsible for all customer support procedures here.

Word Press has succeeded because it's superior in usability, features, and extensibility, and because it benefits from a wide variety of quality, seasoned web hosting companies that know exactly how to accommodate the software on their servers.This might be anything from refunds to business opportunities and business partnerships that were escalated to us.It usually takes about an hour to go through all of them.All of the hosting companies provide high quality services, this is why we consider them in our list.One thing to keep in mind when you choose your hosting company: if a company states that the bandwith is unlimited, it might not really true.They offer support over email, live chat, support portals and have recently started trying out support over the phone.

With over five million users all over the world, the Pow Toon team receives about 200 to 300 support requests every day.There are many hosts available to Word Press users, and many of them offer the latest versions of My SQL, PHP, and other technologies that the software depends on.The differences come down to operating system, uptime, speed, bandwidth, and disk space.I did notice that some of the cloud footage was posterized, possibly to disguise upsizing to HD.In the looping background category there were plenty of pieces to choose from although personally I found many to be too complex and fast paced to use.There are no targets or any particular deadlines because the only thing that matters is making customers happy. I clear up all the tickets that have escalated from the night shift to me.